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SHIPPING & RETURN 

 

 

Measurement/Quantity: 

You are responsible for all measurement quantities. Bentham Plank reserves the right, in its sole discretion, to limit the quantity of any product or of any purchase.

Delivery: 

  • Claims for shortages or damages must be made upon receipt.

  • All shipments require a forklift at the delivery location.

  • Our drivers are not responsible for unloading shipments. 

  • We charge a $99.00 flat fee for delivery within 20 miles, and $150.00 up to 40 miles.

60 Days Return Policy

Returns and exchanges are only accepted within 60 days of delivery/pick up with a valid sales receipt. We reserve the right to limit or deny returns or exchanges.

For all returns:

  • All returned merchandise must be undamaged and in original condition.

  • Returns over 60 days from delivery/pick up or without an original sales receipt will be processed for merchandise credit.

IMPORTANT - PLEASE READ CAREFULLY

  • It is the installer's responsibility to inspect the flooring for proper color, grade, visible manufacturing defects, damage, or otherwise unsatisfactory appearance.

  • Do not install damage, or visibly unsatisfactory material.  Installing a plank constitutes acceptance of its appearance.

  • After identifying a visible problem, do not open any additional cartons.  Contact us immediately.

  • Returns or exchanges are not permitted on opened boxes or special orders unless the product is defective.

  • Installed products are considered accepted by Buyer and may not be exchanged or returned for any reason.

  • Bentham Plank is not responsible for product defect or damage, property damage or lost labor costs due to faulty installation. 

  • Please carefully read our installation Guideline before you install. 

Special Orders

Special order items will be charged in full at time of order. Bentham Plank is not responsible for any and will not be held responsible for delays beyond our control. No cancellations, refunds, exchanges or credits will be honored for any special order or custom-built items. It is the customer's responsibility, at the time of ordering a special order item, to obtain an estimated time of arrival. 

Customized Accessories

Customized orders such as reducers, stair parts, nosings, etc, are non-refundable once tendered. Damaged or defective products can be exchanged. 

Call Customer Care at 888-988-1168 or email to support@benthamplank.com for assistance.